How to contact ESN Hosting support
Reach ESN Hosting staff through live chat on the website and panel or a ticket in the official Discord, and what to include so they can help fast.
You can reach ESN Hosting staff two ways: live chat on the website and panel, or a ticket in the official Discord server.
Live chat
- Open esnoffical.com or the panel and choose the round chat bubble in the bottom-right corner.
- Type your question. It goes straight to ESN staff, and their replies show up in the same chat window.
- Might leave the page? Add your email in the chat, and replies reach you by email instead.
If you're signed in to the panel, staff can see which account you're asking about, so you don't need to type your username. Never send your password in chat.
ESN Hosting Discord
This is the official invite: discord.gg/RGPt3zEfGy.
Open a ticket
- Join the server with the invite above.
- Open a support ticket from the server's ticket channel.
- Explain what's wrong and include the details below.
What to include
- Your panel username or email. Never your password.
- The server's name as shown on your dashboard.
- What you expected and what happened, plus the last lines from the Console if there's an error.
- For payment problems: your Stripe receipt or the email you paid with.
Before you ask
- Check the ESN status page to see whether a node or the panel is down.
- Look through Troubleshooting, since many errors have a quick fix.
Stay safe: ESN staff will never ask for your password or 2FA codes, and they only take payment through the panel's Plans page or official links in the ESN Discord.
Still stuck? Use the live chat on the panel or ask in the ESN Hosting Discord. Last updated October 27, 2026.